The Copa Energia Ombudsman exists so that we can ensure that our Customers can activate a second instance service channel if their demand is not resolved by our service areas.

Currently, the Ombudsman's Office is undergoing a process of reformulation, and for this reason, we ask that you contact the Customer Service Center via telephone numbers:

Copa Energia Call Center: 0800 729 7777

Individualized Measurement: 3004-3002

Copa Energia Banco de Imagens © Mario Castello

If the report you wish to make has to do with:

  • Corruption;
  • Fraud in internal company processes;
  • Violations of company policies and rules;
  • Violations of the Law of Free Competition;
  • Moral or sexual harassment and sexual molestation;
  • Related issues

Submit your complaint by clicking here.